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Terms of service

Terms of Service

These Terms of Service (the “Terms”) govern the use of the online store operated by CETTEN (the “Company,” “we,” “us,” or “our”).
By using this website and its services (the “Service”), all customers (“Users”) are deemed to have agreed to these Terms.
Article 1 (Application)
  1. These Terms apply to all relationships between Users and the Company regarding the use of the Service.
  2. In addition to these Terms, the Company may establish various policies and guidelines related to the Service, including but not limited to the Refund Policy, Shipping Policy, Privacy Policy, and Legal Notice based on the Act on Specified Commercial Transactions (collectively, the “Individual Policies”).
  3. These Terms and the Individual Policies shall be applied in a complementary manner. In the event of any inconsistency, the relevant Individual Policy shall prevail unless otherwise expressly stated.
Article 2 (Service Content)
  1. The Company sells vintage and second-hand items, as well as newly selected products.
  2. Product details, prices, availability, and quantities may be changed or discontinued without prior notice at the Company’s discretion.
Article 3 (Products)
  1. Vintage and second-hand items may show signs of wear, aging, material characteristics, or damage. These are inherent characteristics of such products, and Users acknowledge and accept them prior to purchase.
  2. New products may also exhibit individual differences due to manufacturing processes, material characteristics, or storage conditions.
  3. Product photographs and descriptions are provided with the intention of accurately representing the actual items; however, differences in color, texture, or size may occur due to viewing environments or subjective perception.
  4. Users are responsible for making their own final judgment regarding the condition and specifications of products based on the information provided on the product page.
Article 4 (Formation of Sales Contract)
  1. A sales contract shall be deemed concluded when the User completes the purchase procedure and the Company issues an order confirmation.
  2. The Company reserves the right to cancel a concluded sales contract due to inventory issues, system errors, or other unavoidable circumstances.
  3. Ownership of the product shall transfer to the User at the time the Company delivers the product to the designated shipping carrier.
Article 5 (Payment Methods)

Payment methods, payment timing, and any applicable fees shall be governed by the methods separately determined by the Company.

Article 6 (Shipping)

Shipping methods, shipping fees, delivery timing, delays, and shipping-related incidents shall be governed by the Company’s Shipping Policy.

Article 7 (Returns and Refunds)
  1. Due to the nature of the products sold, returns, exchanges, and refunds are not accepted as a general rule.
  2. Exceptions may be made only in cases of initial defects or incorrect delivery, in accordance with procedures designated by the Company.
  3. Detailed conditions regarding returns and refunds shall be governed by the Refund Policy and the Legal Notice based on the Act on Specified Commercial Transactions.
Article 8 (Prohibited Conduct)

Users shall not engage in any of the following activities when using the Service:
  • Violating laws or public order and morals
  • Using fraudulent or inappropriate payment methods
  • Providing false information
  • Purchasing large quantities for resale purposes
  • Infringing upon the rights or interests of the Company or third parties
  • Interfering with the operation of the Service
  • Unauthorized access or attempts thereof
  • Any other conduct deemed inappropriate by the Company
Article 9 (Suspension or Interruption of the Service)

The Company may suspend or interrupt all or part of the Service without prior notice in any of the following cases:
  • System maintenance, inspection, or updates
  • Natural disasters, communication failures, accidents, or other force majeure events
  • Any other circumstances deemed necessary by the Company
Article 10 (Disclaimer and Limitation of Liability)
  1. The Company makes no warranties regarding the completeness, accuracy, safety, usefulness, or fitness for a particular purpose of the Service or products.
  2. Except in cases where damage is attributable to reasons solely attributable to the Company, the Company shall not be liable for any damages incurred by Users in connection with the use of the Service, including but not limited to lost profits, indirect damages, or special damages.
  3. Where the Consumer Contract Act of Japan applies, the Company’s liability shall be limited to direct and ordinary damages caused by the Company’s willful misconduct or gross negligence.
Article 11 (Changes or Termination of the Service)

The Company may change the content of the Service or discontinue its provision at any time without prior notice.

Article 12 (Amendment of the Terms)

The Company may amend these Terms at any time without prior notice. Continued use of the Service after such amendments shall constitute acceptance of the revised Terms.

Article 13 (Handling of Personal Information)

The Company shall handle Users’ personal information appropriately in accordance with its Privacy Policy.

Article 14 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of Japan.
Any disputes arising out of or in connection with the Service shall be subject to the exclusive jurisdiction of the Japanese courts.

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