Refund policy
Regarding product returns and refunds
At CETTEN, we regard signs of aging as part of each item’s unique history and character.
Please note that some items may show minor fraying, fading, or other signs of wear.
Please note that some items may show minor fraying, fading, or other signs of wear.
However, for areas considered to be deterioration, we carry out repairs to the extent possible in advance.
All items are carefully inspected before sale, and when necessary, they are repaired and cleaned by professional craftsmen at our partner repair specialists prior to being offered for sale.
As each item is inspected by hand, in the unlikely event that there are unforeseen stains, tears, or other issues attributable to our oversight, we will offer a refund, return, or repair on an individual basis.
In such cases, we kindly ask that you contact us at the email address below with the following information clearly stated:
- Your name
- Your address
- The item purchased and the approximate date of purchase
mail@cetten.com
For any other questions or consultations regarding our items, please feel free to contact us via Instagram direct message or through the inquiry chat on our online store.
Please note that responses are generally provided during store business hours.